They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership. Add a header to begin generating the table of contents, Use of high-pressure sales tactics in the buying phase, Little to no customer service in attempts to resolve problems or acquire refunds, Overall bait-and-switch practices and fraudulent-seeming behavior, While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. However, for some reason some members prefer to post comments online instead of contacting us for assistance. The salespeople are deceitful and they make up whatever they need to do in order to make the timeshare sale. See what the Royal Elite benefits are. We love Sandos!!! There are so many postings about this scam. My onlyComplaint is the room service food. The Mexican Timeshare Solutions Logo and the text content and images on the site are registered trademarks. Claim your profile to access Trustpilots free business tools and connect with customers. Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. Customer Service Department We took a shower and the whole toilet was flooded!! Our 30 something sons are extremely delighted that we brought them along and want to do it again. Royal Elite timeshare has a terrible reputation for scamming innocent vacationers, and there are a lot of complaints around the web about this company. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitcompanies.com. Quality Control Department Well, that is what the scam is. Royal Elite has the worst customer service ever known. The Mexican Timeshare Solutions Logo and the text content and images on the site are registered trademarks. Please feel free to contact us: One technique that is practiced by these companies is to use an email format similar to that of the Sandos and/or Royal Elite staff. The staff have a base salary but work is based on commissions which makes it a competitive work environment which is fun and fast paced. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitcompanies.com. Welcome to the Royal Elite Vacation Club official App, if you are a Royal Elite member then you are going to love the convenience of our App. Book at the #1 Vacation Rental in Roth, . Definitely recommend this resort to anyone! Available in our weeks and is commonly use. The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. Of course, the fact that the Royal Elite Vacation Club felt the need to post online like that isnt a good sign to us, it says that its far too difficult to contact customer service, which is another scam red flag. 4.5-star luxury resort by the ocean. I cannot believe we have been taken for such a ride! 3200 The Royal Elite Vacation Club is their official timeshare program. Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. The resort does theme nights, they go all out. a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy., Promises that sound too good to be true, including incentives for making an initial purchase that dont seem to have strings attached (because they probably do), Upfront fees, including high-dollar deposits or administrative fees that are far more than youd expect them to be, Pushy sales presentations, especially those that dont encourage you to take your time in making a decision, Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. 4248 / 4278 This complaint was posted by a verified customer. from Argentina +54 800 345 8114, Telephone No. It was a handicap room with two beds.First, by phone, they told us they didn't have anther one. Therefore, Royal Elite is not liable for any interaction or outcome with the aforementionedcompany. You can call us at833-416-8796, submit the contact form on the right side of this page, or initiate the live chat to get started. Contact us to receive a free timeshare exit consultation. Angry & Frustrated. We knew the sales person was most likely misrepresenting information. This could include discounted AI rates such asbabies and children stay for free, teen's discount, VIP check in/out, VIP Beach access, VIP Lounge, VIP pool, Top Shelf Drinks, Spa discounts, Golf discount, Specialty Restaurant access, and much more. Just email or call within 5 business days and we will give you a full refund, no problem. Because by then you are out of the 5 business day period. * From Canad/Usa: [protected] 3200 Kindest Wishes, Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. Whichever you're looking for. Share your photos and videos with others to prove the truth of your words. Raising 78 million, the July auction It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. We have been notified by some of our clients that they have been contacted by broker companies or travel agents (sometimes posing to be Sandos) about vacation offers to rent, sell, or exchange weeks of their membership, or to buy their membership from them. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you don't use and other travel services, such as 50% discount hotels, airfare, etc. We canceled within 5 business days. The process took 1 week. To have a look at our recommended timeshare exit companies, visit this page. Timeshare Travel Vs Travel Agency. * From everywhere: [protected] Ext. We brought a 10 year membership from Royal Elite. Portfolio has property at its heart, and wed like you to be part of it. Royal Elite Vacation Club. What I liked about the resort is its kid friendly, or adult fun. Dear Royal Elite Members, Telephone No. This will surely increase the credibility of your complaint. Companies can ask for reviews via automatic invitations. * From Mexico: [protected] Ext. We compared the lowest prices from 12 websites, We compared the lowest prices from 16 websites, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 21 websites, We compared the lowest prices from 18 websites, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 17 websites, Nickelodeon Hotels & Resorts Riviera Maya, We compared the lowest prices from 11 websites, Holiday Inn Express & Suites Playa del Carmen, an IHG Hotel. We are very happy to know that we managed to exceed your overall expectations in such a way that you plan to visit us again. They convince you to try it out. They are absolute scammers! do a google research on Royal Elite. Their vacation club is unethical. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company: http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Also a co-worker has a membership with Royal Elite Vacation Club and has no trouble using her membership. Royal Elite Sandos Hotels This comment was posted by a verified customer. You can learn more about why escrow is important here. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. Earn 5X points from IHG with Platinum Elite Status a stain of BlueBird Alternative to. Mexican law is clear. -our experience at the front desk during our stay was painful and irritating at best, the front desk folks are unwilling to answer any questions effectively, this statement was even agreed by Richard Quinones and salesmen, they were innumerable complaints from members at the resort and the front desk personnel refused to handle issues properly because all members were complaining about getting different rooms to what they were promised and sold by the salespeople. If you are not happy, you can cancel. Read verified pet policies and get help from our Canine Concierge! 26.23 K/sq.ft. Sandos_Playacar, Director General at Sandos Playacar, responded to this review. Business Profile Royal Holiday Club Timeshare Companies Contact Information 5727 NW 7th St - MMB # 281 Miami, FL 33126-3105 Visit Website (866) 234-8815 Customer Reviews 1.89/5 Average of 37. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Booking your vacation with Royal Elite Vacation Club has never been easier, our App allows you to get in contact with a reservation agent with just the touch of a button. * From Canad/Usa: [protected] Ext. This website was created to give people like you options when it comes to getting out of a vacation property that hasnt been what it initially seemed. It has been a few weeks and still no refund. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. This is another forum with more complaints about this company: The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. It has been a few weeks and still no refund. You can visit any one of these pages to learn more about the program. Stay at another hotel. We hope to see you soon at your Vacation Home! By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. Sincerely, * E-mail Address: customerservice@royalelite.com I iwll fight this to the end and let you know ho wit goes from here on in. * From Mexico: [protected] Anyone can write a Trustpilot review. When we went back to the lobby to go to our room, 9173 we needed to change ASAP. She also said the All Inclusive fee could not ever go over $100/day/person. Villa del Palmar Cancun Best Vacation going All Inclusive. We like to recommend timeshare exit companies that offer a low up front fee escrow payment option, so you are protected from scams. It goes against our guidelines to offer incentives for reviews. We purchased a Royal Elite timeshare with Sandos Caracol for a studio unit. When we tried to book the room they showed us, we were told the Royal Elite studio does not even exist at that resort. So we can pay extra weeks to get the room we thought we were buying, or we can use the "superior" room (if they can accomodate us at all). As a Royal Elite Vacation Club member you will stay in the most luxorious suites in whichever resort you choose for your vacation. Taking it slow and knowing what you want . https://www.facebook.com/groups/sandosplayacarfans, https://www.facebook.com/groups/sandoscaracolfans, https://www.facebook.com/groups/sandosroyaleliteguests. Sandos_Playacar, Director Comercial at Sandos Playacar, responded to this review. Their vacation club is unethical. * E-mail address: finanzas@royalelite.com Since we are all so busy back home we agree that planned future visits to Sandos Playacar are a must! Always contact your resort or timeshare developer first before contacting a timeshare exit company. Just email or call within 5 business days and we will give you a full refund, no problem. Your e-mail and phone number will not be public. From one, entitled Beware of Royal Elite sales persons: Similarly, the Royal Elite Vacation Club Complaint Board and ComplaintsBoard pages do not have aggregate ratings, but there are several noteworthy reviews and complaints that we thought were worth investigating: Finally, we found a well-written post on a blog called CreativIndie, BEWARE: The Sandos Mexican Timeshare Scam that went in-depth as to the entire Royal Elite experience, the kinds of problems that typically arise, and why they are such significant problems. The complaint has been investigated and resolved to the customers satisfaction. from any other country: +52 (984) 873 4493, Telephone No. All rights reserved. Desde Mexico: [protected] Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: That way you can save yourself a serious amount of time, money, and heartache getting involved any further. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. The royal elite membership offers members. It has been a few weeks and still no refund. * From everywhere: [protected] Ext.3240 from Canada and USA: 1 844 992 8339, Telephone No. Here are 8 tips for writing great reviews. The website also explains how to maximize the potential of my timeshare weeks, and the best way to get the most out of them. over Royal Elite in October 2009 that are using this website. do a google research on Royal Elite. See what the Royal Elite benefits are. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. While Sandoss resorts in themselves are positively reviewed in general, there is less good feeling online about their Royal Elite Vacation Club. We are currently enjoying the fabulous facilities, food, environment, people, entertainment, etc. Anyone can write a Trustpilot review. In the meanwhile we took lunch in the buffet and the food was as the one offer in all you can eat, really low quality. They have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. All rights reserved. It goes against our guidelines to offer incentives for reviews. They never sell your timeshare and you end up owning two timeshares. Not a lot of options, food is just okay, and takes a long time to be delivered. Bravo Royal Elite! One year later when we attempted to book the unit we were sold, we were told that unit does not actually exist at that resort. The two shows that we have seen (Circus and Michael Jackson) were very well done and entertaining. Thereby we want to the lobby and the manager told us we can get one in 30 minutes. It has been a few weeks and still no refund. Salesperson offers extra weeks to clients for rental purposes. www.royalelite.com I also consent to use of emails and the use of an automated dialing device and prerecorded messages. * From Canad/Usa: [protected] Ext. I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. A free inside look at company reviews and salaries posted anonymously by employees. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Not so. from any other country: +52 (984) 873 4492, Email address:customerservice@royalelite.com, Telephone No. We were promised all sorts of services and amenities. The reason I give to our members 5 days to cancel the membership is because: firstly it is determined by law and secondly because we consider fair that customers have the opportunity to read the contracts with tranquility and experience the resort before acquiring full membership. Share your photos and videos with others to prove the truth of your words. Our goal is to help timeshare owners find a reputable timeshare exit company to work with. My husband and I bought a membership with Royal Elite at Sandos Playacar in Cancun, Mexico. We were promised that we would be able to rent back our weeks as we could not return to Mexico for a few years. By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. www.sandos.com. We knew the sales person was most likely misrepresenting information. Just got back from my yearly vacation to Sandos Playacar, and everything was perfect, good food ,I really think the buffets have a great variety of things to eat and desserts yummy. None of it is trueHSI advertisements are also false. They acknowledge that we canceled within 5 business days. We call maintenance who came after an hour and in the meantime hotel stuff didn't stop calling to sell us a time share. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. With a white sand beach, free beach cabanas, and beach massages, this resort is the perfect place to soak up some sun.
