Ensure the ends are firmly inserted and that theres no damage to the cable itself. on Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. 30-05-2020 Broadband needs a working phone line. Web. Sorry to hear you can't connect to the internet. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. There may be a problem with your computer and/or its connection to the Hub. The PC / wireless printer work fine via the hub wifi network. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. It will save time if you can try these first before calling us. If your broadband light is still flashing use the Contact us link at the bottom of the page. First, try resetting your router to its default settings. Using the Power button, turn your Hub off and on again. Ah ok. Can you try this guide to see if it helps? Your Hub will restart and the Power light will glow steady blue. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Check the broadband lights status section in this table. Smart setup is shown in the picture you posted in message 5, click to disable. I have this exact problem. 30-05-2020 If you dont know where it is, its typically where your broadband cable comes into your house. 30-05-2020 If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Press and release your Hub's restart button. Get more information on BT Power Save mode. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. 16h28. Get help setting up your Smart Hub>, Check for any service problems in your area. One way to check this is by connecting your Hub to your test socket. Now for PAIRING, Open G Hub Application, go . If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Try a few different spots around your house to find the best 4G signal. on Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. 01-06-2020 For a BrightBox: in the Internet section on the initial Status page or. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. 31-05-2020 I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . Wireless is switched off either for the 2.4GHz or 5GHz bands or both. If there are no lights, check the power cable is in firmly, and connected to the mains. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. - edited The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. My router has a blue light but can't get any internet on pc or mobile. The Hub is in Bridge mode and will act as a modem only. And if you're using a filter, check that's plugged incorrectly too. Power light is blue, but you can't connect to the internet. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. 16h24. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. 30-05-2020 The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Please wait for the hub to sync - this usually takes about four minutes. Thanks, on Not a very joined up response but some of the staff were very nice to deal with. on The power is off or the lights have been turned off using the Hub Manager. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. The help and support page aren't working and the phone lines not open!!? Simply touch the power button to wake it back up. Thanks, on If this doesn't fix it contact the technical helpdesk. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . If I hotspot from a phone I can get internet on all devices. If it's flashing red, you didn't connect. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. One of the most effective tricks is the easiest. In a web browser type 192.168.1.254 in the address bar and press Enter. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? On Monday no lights on the Openreach modem were on. on I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. Check if the broadband cable (grey ends) is plugged incorrectly. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. 30-05-2020 The light will turn steady blue when your Hub is ready. This table shows how long each stage of the start-up process should last. Click on your model of Hub to find out what the lights mean. Step 2: Click on Wi-Fi. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Get six months of BT broadband and TV half price. Still no lights? 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Turn it off and on then try again. on Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. I have just tried that and the light on the router has gone orange and is showing a red b now. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Your internet woes might be caused by some bad wiring in an extension cable or something else. Using the Power button, turn your Hub off and then on again. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. His main beats include VPN services and antivirus. How do I create a wireless connection to my BT Business Hub 3 using WPS? (No power button? 31-05-2020 View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Check you're connected with the correct username in the Hub manager. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Hi, Ive just had the same issues tonight. 2022 Or you can check their website at www.dpd.co.uk. Turn it off and then on and try again. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. weststreet78. Connect a device to your Hub using a cable or wi-fi. Your Mini Hub is designed to conserve power whenever possible. A blue light means the hub is working fine. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . If you haven't I would expect it to go live by midnight tonight. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? I would now say 99.9% this was an external issue / no faults inside the property. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. You should receive updates from DPD. You can find this on the reference card on the back of the router. At first devices did not seem to be working. Broadband light is blue, but I can't connect to the internet. Your Hub is connecting to another wireless device using WPS. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A red light means there is a problem somewhere. Give it a minute or two to connect. Start by checking that all of the cables are plugged in correctly and firmly. Jim has been testing and reviewing products for over 20 years. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). 13h59. I have got a PC plugged direct into the hub - again no internet. Click on advance settings and enter the router password. Is your BT broadband playing up? Turn it off and back on again. Fibre customers might have an Openreach modem installed. Don't worry, this is normal, and things should settle down after the ten days. Flashing red and blue: The router is connecting to a device via WPS. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. I have got a PC plugged direct into the hub - again no internet. Open a web browser and follow the on-screen help wizard to get connected. Has your broadband been activated? Your device is not paired to your hub. Give it a couple of minutes and try again. Purple: The Super Hub is in modem mode. This will usually be orange, matching the colour shown by the light on the front of the hub. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? on Blue: The Super Hub is in router mode. Wait a couple of minutes for the Power light to glow blue. Connect a device to your Hub using a cable or wi-fi. We'd like to help so please get in touch. The Hub is working but isn't connected to the internet. Hope this helps you. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). The BT Home Hub 5 is capable of dual AC Wi-Fi. Can you post your router stats and we'll take a look? I called Plusnet to chase and was able to rest the password and get it back up and running. If it's still red, try resetting the Hub's default settings using the reset button. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Here is the info - thanks for any help on this everyone. Use the Power button to turn your Hub off and on again. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Any joy? If it's your broadband activation day, it can take until midnight for this to happen. 31-05-2020 I could still connect to the hub, but had no internet access, as the broadband light was out. If you still can't connect to the mobile network, contact us. Open your web browser and visit http://btbusinesshub.home/. This will tell us at which stage EE have got to. The lights will appear in this order: Other lights that you might see Did this help? If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. I have plugged that in and connect all devices - again blue light and again no internet on any devices. We steer you to products you'll love and show you how to get the most out of them. If you need extra support watch the video below. I'm not in the office at the moment so I can't check your account. If you need to disable this, follow these steps in reverse. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Try switching your device off and on. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Use the Contact us link at the bottom of the page to get in touch. The BT Smart Hub 2 router is showing a blue light and is definitely on. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Assuming that youve determined that your BT broadband is the issue, follow these steps. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? These are the basics to what your hub lights mean. 2 users liked/thanked this post: He it trying to book an engineer (external) to check the line. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If I hotspot from a phone I can get internet on all devices. Yes I have. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Finally. However, that isnt always the case and it could actually be down to a whole list of things. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Turns out I had no engineer booked (lucky I did not wait three weeks). If it's flashing red, it didn't connect - give it a couple of minutes and try again. 31-03-2020 Ive read some posts about changing the password but cant see how that would make a difference. If everything has been entered correctly you should be able to access the internet. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. I have connected to master socket but this makes no difference. Choose Status in the top-left corner of the home page. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. The light will turn blue when your Hub is ready. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. First It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . 13-06-2021 The issue may be with your internal telephone extensions, rather thanthe phone line itself. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. Look for a tab that says disconnect and click on it. Take a look at our suggestions below. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Which router, BrightBox 1 or 2 or . Please can you help me? 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. It has been hard to convince them it is not my issue. Engineer said there must have been a line fault. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Once entered click on continue to advance settings. You should still get a good connection. Flashing purple means the hub isn't connected to the internet. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. So, grab another device and see if the issues are the same on that. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. At the end it will raise a fault for you. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. If you get stuck, see your hub's set up guide. Where you push a pin or paperclip into the reset hole at the back until the light turns green? if BT is down in the local area. Step 4: Scroll down until you see the section called Configure DNS. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). The test socket is your main socket. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Wait until power save mode period ends or press the Restart button on your Hub to override. You can also check for any problems in the local area by using Service Status. There are also four ethernet ports and a USB slot.
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